Mortgage Advisor Client Onboarding Workflow
Design a mortgage onboarding process that reduces document chasing and improves compliance.
Mortgage advisors balance speed with compliance. A strong onboarding workflow keeps clients informed, reduces missing documents, and prevents delays.
This guide outlines a process that combines checklists, secure upload links, and transparent retention rules.
Set expectations early
Share a document checklist during the first consultation. Clients who know what is required are more likely to respond quickly.
Explain why each document is needed and how it will be stored and deleted.
Use guided intake
A guided intake flow reduces missing items. Clients can upload from mobile, and advisors can see progress in real time.
Automated reminders reduce manual chasing and keep the case moving.
Close the loop with deletion proof
Once the mortgage completes, delete sensitive files and issue a deletion certificate. This strengthens trust and aligns with GDPR expectations.
Keep audit logs for compliance reviews even after files are removed.
Quick steps
- Step 1: Create a mortgage onboarding checklist.
- Step 2: Send a secure upload link with deadlines.
- Step 3: Review submissions and track missing items.
- Step 4: Delete documents once the case closes.
Key takeaways
- • Onboarding works best with transparent checklists.
- • Secure links reduce email risk.
- • Deletion proof builds client trust.
FAQs
How do we reduce document chasing?
Clear checklists, automated reminders, and visibility into progress reduce the need for manual follow-ups.
Can clients upload from their phone?
Yes. Mobile-friendly uploads improve completion rates for time-sensitive applications.